With the 2-yr old and the second one on the way, I decided to look for a double stroller. I wanted a side-by-side type, with jogging/running capability, good size canopy for sun protection and compact enough to fit through a door. By looking through a ton of strollers online at the Babies-R-Us store, I decided to go with the Baby Jogger City Elite double stroller. It seemed to have everything, nice soft reclining seats, good size basket underneath, large size canopy for each seat and an easy fold-up technology. What else could a mom dream of? I found the stroller on the Babies-r-Us site under Jogging/Running strollers. Though the price tag wasn’t small, it retails for $420.

When my mother-in-law brought over the heavy box, she pointed out that there was a warning right on the box:

I was surprised to see this sign since it was made by “Baby Jogger” and listed under Jogging/Running strollers on Babies-r-Us website. I decided to call Baby Jogger to make sure that it wasn’t a mistake. Unfortunately, the rep confirmed that this model is not intended for running or jogging. I was shocked, to me, when I pay over $400 for a stroller, I would expect it do flips in the air!! LOL! She suggested that I call Babies-R-Us directly and deal with the issue.

My goal was to return the stroller without having to pay for shipping from my own pocket. Trust me, the box is very heavy!  When I called Babies-R-Us and explained my issue, the rep was very nice. He emailed us the UPS shipping label and all we have to do now is print it, attach it to the box and call UPS store for a pick up.

I guess my disappointment with Baby Jogger is that they omitted to mention a pretty important piece of information on their website “not intended for running or jogging!” The description mentions all of its great features, which I can’t deny. They are definitely great selling points, but please let me know what its limitations are as well. This would solve all the confusions and disappointments.

I was very pleased with Babies-R-Us. They are a great customer relations company, every time I get them on the phone they are very friendly and polite. I will definitely deal with them again!

Lesson learned: call manufacturer directly before making a purchase to ensure that the product has the features of interest.

As of now, I’m continuing to look for a nice double stroller for my babies.