After unsuccessfully trying out Seacret Regain Age-Defying Eye Cream for under-eye darkness, I decided to go back to the mall and exchange it for the Eye Gel. I didn’t have much choice, they don’t give refunds, exchanges only for 30 days after purchase. After explaining to the suave salesman that the product didn’t work and showing my receipt, he agreed to do an exchange for me. The salesman convinced me that in order for the Regain product to work, I have to use the Eye Gel as a base (even though I was told otherwise when I purchased Regain). He was trying hard to up sell me on the facial serum as well, but after my experience with their Regain Eye Cream I wasn’t willing to spend any more money on any products from their stand. After I expressed my opinion, he proudly showed me a few impressive before and after pictures of people using their products. But how can I trust a picture if the product didn’t work on ME?
His next move was to show me how the product works on me. He dabbed quite a bit of gel under my eye, handed me a mirror and asked whether I could see the difference. The only difference I could see at the moment was the excessive shininess under the gelled eye. His verdict was that it looked lighter and smoother. In any case, I accepted his advice and decided to try out the Gel.
As I did in my previous review of Seacret Regain product, I treated only one eye for 16 days in a row. I took daily pictures of my eyes to see whether the difference can be noticed between the treated and the untreated eye.
So here are my picture results:
So here is the test for you. Can you see which eye I was treating? What do you think? My opinion is that I can’t see any difference between my eyes at this point.
Since I didn’t even get a receipt for my exchange this time around, I don’t think I will be successful at exchanging the product. But honestly, I don’t have much confidence at this point in Seacret line anyways. I guess now I see why they don’t take refunds!
If you have a success story with your eye cream (mainly removing/lightening dark circles) please leave a comment. I’d love to know!
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Seacret Spa Age-Defying Serum and Moisturizer Review
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Seacret spa SUCKS in CUSTOMER SERVICE. When I tried to return a defective product – TOTALLY IGNORED. Don’t buy their crappy product or sales pitch!!!
I am wondering if these people “tag team” all customers. The beautful salelgirl dabbed eye gel and cream on one side of my eye. I was clear after a few mins. that I did see the treated area showing signs of smoother skin and less fine lines. Still not convinced as she kept referring to how expensive the product would cost she then stated that her manager happened to be there for one day. They played off each other and the girl helping me said she would see if she could have her mgr approve one product to be given as a “gift” as she had never seen results as dramatic as mine. They actually argued for awhile (not in our language which I felt was very rude). I was told this NEVER happens, but they would sell me both products charging me for only one. The two were $l50 and I was told they would last for 2 years. Had I noticed the sign that said no refunds sooner, probably would not have bought. If it is so great they should not have to worry about refunds. Just began using 2 days ago, so unsure of results. they told me to wait 30 days?
30 days seems to be high to see results. They told me two weeks. If your receipt says you can exchange within 30 days, then you can try that. They have a bunch of products, as long as you show them their receipt, it should work.
My experience with Seacret has been nothing but bad…I told the salesperson that I had extremely sensitive eyes and that I’d need to return the product if I had a reaction to it…only after I used it for two days and, as expected, got incredibly irritated eyes, I grabbed the receipt and the product and — guess what — no returns. On top of that, he sold me on buy 2 get 1 free, but neglected to pack the “1 free.” Then I checked the product out online and saw that you can buy the same thing online for half of what I paid for it in the mall. When I called their 800#, they basically told me that they had to charge more in the malls because of the overhead. That’s the most ridiculous thing I’ve ever heard. Then they wouldn’t take back the product. Seacret is the biggest ripoff ever. And the biggest scam I’ve ever fallen for.
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I was in Fort Lauderdale last week and was accosted by these salespeople in different malls. I did purchase some nail products but had a hard time getting away from the salesperson. The woman at the next mall was insulting when I said I wasn’t interested and told me I need eye cream for my “bags” (I don’t think I have bags!!). The next salesman was equally as rude and aggressive. Whether the products work or not, I won’t be buying them. They need to work on their sales pitch. It’s a turn off.
I too had the same eye gel sales pitch. A guy dabbed the gel and then a moisturizer under 1 eye, held upi the mirror. I have to admit that I could see a small difference, a little less wrinkles under that one eye. But I am a sceptic and don’t fall for those sales pitches. The guy first offered me the 2 for 1 deal, I still refused and then he offered me a “military” discount which he told me to never tell anyone or he would be fired! Ha! That is a good one. I still managed to get away, saying my husband would dis-own me if I spent that kind of $ on an eye cream.
So glad I did after reading these reviews. Don’t fall for the scam!
My dermatologist recommended I use Dead Sea minerals. I had never heard of Seacret Spa, and I was glad I found them at the mall.
I like the Seacret Spa mineral scrubs, but I’ve found the lotions to be no better/no worse than what I can get anywhere. What got me is, the prices are outrageous! Maybe that’s the reason for the hard sell — they can’t get anyone to take that expensive stuff off their hands!
I have had the best luck with Lancome’s Collaser products for dark circles and wrinkles around the eyes. It’s expensive as well, but it works very well for me.
Ladies, girls, for the love of money… you can get these same products on Ebay and Amazon!!!!!!!!!!!
I just bought it and my son was rushing me:/ I swear I am going to leave him at home next time!!! Did you try to call the company in AZ? I am going to try that this week… I will keep you posted. If I don’t get a positive I am going to report them to the better business bureau, not sure that’s going to do crap, but it will make me feel better!
No, I didn’t. But my receipt clearly stated “no refunds”.
I too was ambushed at my local mall. This sales girl was very pushy and rude. Sure, she started out with “you have beautiful eyes” but the next thing I know I’m in a chair being told I have dead skin that needs to be removed and wrinkles on my eyes! Eye gel was applied and I have to say, I saw results…. Next thing I know I have three boxes in my hand and I’m being told “I can afford it!” Tak about rude! I handed them back to her and told her she has no idea what I can or can not afford! Oh, she tried to cut the price – no deal!!! Rude, rude, rude!
Oh I forgot to mention, she asked me to guess her age – I guessed 35 – she was 24!!!! Guess those products aren’t working for her either!
I bought the nail kits at the mall and the sales pitch is the same. I’m a 37 year old male and my nails have been ridged and dry for years and nothing helps. They looked downright unhealthy. I used the nail kit and seriously they look better than some of my ex girlfriends now. They were expensive but as stated they always came down in price. My total price paid for the sea salt hand scrub x 2 and one hand lotion and 4 nail kits all for christmas presents even beat the prices on Amazon. I had wondered if I had been scammed but if you don’t pay too much for them I don’t think you will be disappointed. My hands are a wreck from constant washing as I am a nurse and to this point I have had great relief. I will update if things change for the worse but so far I’m impressed and if the product lasts for even half of what they said then I will be very happy. Their sales tactics are tacky and if I wasn’t in a good mood that day would have probably walked off. But the hand and nail treatments seem to work
I just came home from the mall and looked up reviews and testimonials about Seacret products, which I was totally suckered into buying by a very persuasive salesgirl at the Sacramento mall. I can see that I have been truly suckered. I feel absolutely embarressed to have spent so much money on these products! I will have to use this as a lesson to myself to not be suckered into a scam, which I knew it was as I was sitting there getting my hands buffed! Dont keep this Seacret to yourself and tell everyone, make sure you tell everyone what a joke it is!
Don’t you get it? These people are one huge Israeli ripoff operation. Not to be trusted either in malls or on line.
Read their website. Says it takes 30 to 60 days to process a refund and then they snail mail you a check. Yea, sure. You know as well as I do the next move is to say “oh, we mailed the check; you didn’t get it?”
Israeli con men operation pure and simple.
Yeah, I was suckered too! Hate to admit it, embarrasing. Goodlooking Israeli girl catches me off-gaurd at the Mall in Arlington Tx. Won’t take “no” for an answer and just keeps piling the stuff on me. Guessing she found her sucker for the day. Ashamed to say I ended up forking over $400 to her about 6 mts ago.
On a positive note, I really do like the product (face serum, eye gel, night cream, mud mask, and other face cream). But found that I can get the same product on-line (amazon) for about half the price!
P.T. Barnum said it best, “a sucker born every minute”. Guessing I was the one born the minute that cute girl started talking to me…lol! Never again!!
My mom bought me the mud for Christmas and I finally used it this weekend and I will never use anything else but this mud from now on. It’s a mess but really makes a difference
Hi THANK YOU LADYS!!!!!! I work in a salon in norco Ca and they have now started tag teaming salons they make you feel good about what they want to do for you then?????? Not to sure what will happen they are going to come back in on Thur the 17th to show us just how great this product really is. Well I have news for them NOT going to be a good day for them. Thank You Again for your help. Stylist @Definitions Salon & Spa
I was also ambushed at the local mall by a small-framed male who talked with an accent and claimed he was Jewish. He asked if we were Jewish (we are not) and after we said no, he said, “Well, not everybody can be perfect!” Give me a break! He talked a mile a minute and quite frankly, I thought he was on speed. Oh how he tried and tried to sell me his crapfor $80 for each jar but I wasn’t buying. He also said I had rosacea which was news to me. Then he tried telling me I looked like I was under age 40. I do look younger than my years (51) but for crying out loud…don’t make your lie so obvious! Please remember the old saying – If it sounds too good to be true, it probably is.
Hi, for dark circles under the eyes u should try Almond Oil….
I got my refund through the mall manager &/or the CEO @ SeacretDirect! Of course the products were unopened. I believe the ‘no refund’ policy may be illegal. But thank u ladies!! The mall salesmen are trying to make a living just like a used car salesmen. I will let u know how long it takes to be returned to my creditcard.
After reading the reviews, I have such a sinking feeling in my gut. Totally fell for the eye cream sh
After reading the reviews, I have such a sinking feeling in my gut. Totally fell for the Israeli lady’s pitch about the eye cream, and the two for one deal. I spent over two hundred dollars at the Modesto Vintage Faire mall. I ended up having a bad reaction to the cream, went back to return both products, and she said it was just the cream, and ended up exchanging it for the age-defying gel. When I asked her, “What if I have an allergic reaction to this one,” she replied, “You won’t. A lot of people-well not a lot, but once in awhile someone will have a bad reaction to the cream. I’m not supposed to give you this product–it’s much more expensive. Don’t tell anyone, ok?”
Of course, the same product is on AMAZON for $59.99. If I ever spend that much money on a facial product, it will be on the ATZEN line. I’ve never had an issue with their products, and I LOVE the results!!