Comments on: Courtesy Chrysler Jeep Dodge of Brandon Burn In Hell!!

By: nea

nea — Thu, 16 Jun 2011 09:50:50 +0000

I had an issue with this company as well. Frankly I am rather disgusted at their business practices. The salesperson I worked with had assured me that my $500 deposit would not allow the car to be sold, and I had an appt to finish the sale this Friday, but on Wednesday I was told, “bad news, someone came and bought with cash so we sold it” I will have to refund your $500. How unethical is that? My suggestion, never put down a deposit it doesnt mean squat. Their commission is more important than having a satisfied, possibly customer for life. Not anymore. I know 5 people looking for cars and I am going to post to BBB. I hope you never go back. Im not.

By: aj

aj — Tue, 07 Dec 2010 02:12:40 +0000

I was checking the internet for reviews of this horrible dealership and it looks like everyone has the same opinion on how awful is the service department.

By: Steve

Steve — Fri, 11 Dec 2009 15:20:57 +0000

Reasons like this are exactly why US car industry has failed. No responsibility for their poor products (for the most part). I’m 42 years old and EVERY American car i’ve owned has had problems before 100,000 miles (major problems too and i do preventive maintenance). I had a Toyota Corolla and sold it after 254,000 miles (still ran great), a Nissan Sentra (150,000+ and still great). And on financing, many times finance managers and/or dealers get a cut of the interest rate – higher you will take the rate, the more they will get. They do this alot with folks with poor credit and believe it or not, many of them pay 20% + all the time. So i’ve been told by reliable sources anyway.

By: admin

admin — Sun, 01 Nov 2009 03:07:44 +0000

Thanks Bryan, I think Lexus checked all of this stuff already, I have to look at their print out once again. As far as the oil seal, I have to keep my fingers crossed I guess. Just probably do what you say, check the dipstick.
Actually, it’s not the Lexus that did the job, it’s the dealership maintenance shop. So technically the only thing they really paid for is the part itself. I paid Lexus $100 to check all of the main systems, that’s how they found the problem.

By: Bryan R

Bryan R — Sat, 31 Oct 2009 04:46:19 +0000

Sounds pretty rough. In their defense, though, I think morale is very low in the auto industry right now. Its a dog eat dog business. Chrysler is losing money, they just closed a slew of dealerships, people getting laid off, etc.

With the car economy as bad as it is, people are trying to take advantage to get bargains, negotiating down prices (its business, not personal) and chopping out nearly all profit margins, etc. In the end, they probably made little to no money on the vehicle and were probably not too thrilled about having to utilize their resources to change out your seal when there is no money coming in the door. A paying customer likely would have received better treatment.

The fact is you guys wouldn’t have dealt with Chrysler anyway and they lost money off the deal – if not through the sale, then certainly through having to reimburse Lexus for the seal job.

However, I’d check that the seal isn’t leaking still. That is the kind of thing that is a hit or miss job. Lots of guys have changed seals only to have them still leak. If you aren’t looking under there (it will only leak when the engine is running) or checking the dipstick level periodically you won’t know. Plus, the steering system oversight might indicate another subpar component of the repair.

Finish getting all the other fluids checked, transmission level, radiator flush, brake system fluid change, etc as money permits. Once you’ve got the basic maintenance items done, you’re going to have a great vehicle capable of many miles of good service.